overall I'm quite happy with how everything turned out. my rep was Caroline and she was lovely to work with through the whole process. of my 100 pins I ordered, 67 were in good-grear quality grade, 18 were in what I would count as b grade by my standards, and 14 were c grade. 3 had physical blemishes that were either very large or just multiple. 11 had enamel colors in incorrect places. (indicated by the red circles in the photos). 1 pin had the one back post break off before it even left the bubble wrap so that was unfortunate. overall they came out nice and the customer service I received during this process was amazing. Caroline provided immediate responses, answered any questions I had, and provided updates for me along the way.